Shipping & Return Policy
Kia's Sweet Esthetics partners with Skin Script and Image Skincare to provide you with quality professional products and excellent customer service. Orders will only be shipped to addresses in the United States.
Shipping Policy
Standard Delivery
Kia's Sweet Esthetics offers free standard shipping on all orders of $100+ or orders totaling less than $100, there is a shipping cost of $7.00.
Shipping Schedule
Orders are typically processed for shipment in 1 to 3 business days. When your order is shipped, you will receive a shipping confirmation email including a tracking number for your shipment. Orders are typically delivered within 2 – 7 business days. Actual delivery time depends on shipping distance and may vary.
Lost or Missing Orders
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package, please:
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Contact the carrier directly who can assist further.
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Check with other staff members, if a business location.
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Check with neighbors and family members.
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Look around the delivery location.
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Check for notice of attempted delivery.
NOTE: Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, in order to determine proper resolution.
Return Policy
Skin Script’s wide variety of skincare products is suited for each skin type and condition. If a client is not satisfied with a product purchased from Skin Script, it is returnable for credit or for another product.
Please keep the following in mind when returning a product:
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Kia's Sweet Esthetics must be advised of dissatisfaction with a product within 14 days of original purchase.
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The actual product must be returned to Skin Script’s office within 2 months of the dissatisfaction for credit or exchange of another product.
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Returned products must be at least 60% full.
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The client will be responsible for postage or delivery charges of the returned product.
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Skin Script will deliver the new, exchanged product free of delivery charges.